Blog - Miami

Fulfilling Our Purpose: How We Positively Impact Our Customers

Posted by ImageFIRST on Apr 28, 2017 8:00:00 AM

A company’s purpose informs everything it does, and makes all the difference in how its customers are treated. At ImageFIRST, our Purpose goes well beyond just providing our customers with hospital scrubs in Fort Lauderdale, FL, and other medical linen and laundry: We strive to build a great company by positively impacting the lives of our associates, our community, our customers, and their patients.

Recently, a Customer Advocate (CA) at ImageFIRST Dallas exemplified how we live up to our Purpose by making a positive impact on our customers.

While delivering clean linen to a customer -- a medical facility of a local health system -- the ImageFIRST Dallas CA took some extra time to fill the facility’s blanket warmers so that the staff wouldn’t have to take on that extra task.

Soon after, the customer’s contact sent an e-mail thanking ImageFIRST and the CA for warming up the blankets. He explained that his department was relieved to not to have to worry about linen and scrubs inventory management, specifically thanking ImageFIRST for “servicing our facility with such detail and care.”

This story shows not only how we live up to our Purpose of making a positive impact on our customers, but also how we fulfill our Customer Promise: To be your cost-effective solution for greater patient satisfaction.

Since ImageFIRST offers built-in services that eliminate the time needed for any medical staff to handle their linen management, staff can then put their extra time towards delivering patient care. As a result, taking care of our customers trickles down to our customers having more time to do what they do best, which is, of course, take care of patients -- and everybody wins.

These built-in services are much more than just the delivery of a customer's linens. We provide ongoing inventory management, shelf stocking and even an Instant Service App. And, of course, our Customer Advocates take care of little details like warming blankets, free of charge.

For more information about how ImageFIRST prioritizes customers, or about medical scrub uniforms in Miami, FL, we ask you to fill out a Contact Us form on our website or by calling 1-800-932-7472.